Travel Management Service Level Agreement

A fee may be charged for cancelled bookings. This fee can be up to 100% of the booking fee, whether the trip has started or not. Additional fees and charges may also be charged if a reservation is changed and tickets or documents are put back in place. If we are held liable for a booking cancelled by you for a travel service provider, you agree to hold us harmless from the amount of such fee or charge. If you request a refund for a cancelled booking for which payment has been made to the travel service provider, we will not give you a refund until we have received funds from that travel service provider. Mark Pestronk is a Washington, D.C.-based lawyer specializing in travel law. To submit a question for legal letters, email Pestronk at [email protected]. The solution here is to state in the SLA that you are not responsible for third-party actions that cause you to fail to meet a service standard. While the company may want to challenge your accusations against a third party, it should be easy enough for you to prove that the mistake wasn`t your fault. Traveller Tracking allows your designated staff to access online passenger monitoring services for bookings made about us. We cannot report on: (i) non-GDS travel bookings; (ii) reservations in which travellers have made changes to the airport; and (iii) bookings or changes made directly with travel service providers. To the extent permitted by law, we do not warrant and assume no legal liability arising from the accuracy, reliability, timeliness or completeness of the material contained in a passenger report. With slAs, companies typically define how they want to measure travelers` service levels.

For example, a customer might want to set that 80 percent of calls are answered in 30 seconds and that 90 percent of travelers rank the agency three points or better on a 5-point scale. You also need to describe in detail the delivery, format, measurements and payment terms, Kelleher said. For all trips, we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements.. . .